Documentation
Everything you need to install SwanDesk, run your help desk, manage your IT, and use the more advanced features — written for admins, not developers. New here? Start with Getting started.
Install SwanDesk and take your first ticket in about ten minutes.
The day-to-day: tickets, email, the knowledge base, and notifications.
The queue, statuses, priorities, SLAs, assignments, internal notes, and the ticket view.
Turn email into tickets, send replies, Microsoft 365 sign-in, and #hashtag reply commands.
Articles, visibility levels, the public and Fix-It portals, categories, and search.
Who gets emailed on what event, and customizing the email templates.
Track everything you support — hardware, software, the network, contracts, and spend.
Asset records, types and locations, assignment, the spec sheet, and reservations.
Software inventory, license keys and seats, imports, and the audit report.
Scan the network with SNMP and WMI, and see it on the Network Map.
Track contracts and vendors, watch renewals, and archive expired ones.
Plan IT spend by fiscal year and roll a year forward.
Keep secrets safe and manage your own profile.
Set up users and departments, tune every setting, and keep SwanDesk running.
Roles and rep seats, departments and routing, and Active Directory sign-in.
A tour of every Settings area, from branding to schema updates.
Community, Professional, and Enterprise — what each unlocks, and how activation works.
Updating in place, automatic schema migrations, and encrypted backups.
For scripting and integrations.