Software License Agreement

End User License Agreement (EULA) for SwanDesk ITSM · Last updated: 12 July 2026

This End User License Agreement (“Agreement”) is a legal agreement between you or the entity you represent (“you”, “Licensee”) and GNC Wholesale, LLC, doing business as MicroPros (“MicroPros”, “we”, “us”), governing your use of the SwanDesk ITSM software and any updates, documentation, and license keys we provide (together, the “Software”). By installing, activating, or using the Software, you agree to this Agreement. If you do not agree, do not install or use the Software.

1. Definitions

• Software — the SwanDesk ITSM application (the “TicketMaster” program and its companion tools), including updates and documentation we make available.
• Edition — the tier you obtained (for example Community, Professional, or Enterprise), which determines the features and staff-seat allowance available to you.
• Seat — a named staff/agent user (a “rep” or administrator) authorized to sign in to the staff side of the Software. End users/requesters who only submit tickets are not counted as Seats.
• License Key — the key we issue that enables your Edition and its features for a Subscription Term.
• Subscription Term — the period (typically one year) for which a paid License Key entitles you to the Edition’s features, updates, and support.

2. License grant

Subject to your compliance with this Agreement and, for paid Editions, payment of the applicable fees, MicroPros grants you a non-exclusive, non-transferable, non-sublicensable license to:

• Install and run the Software on servers you own or control (it is self-hosted; we do not host it for you);
• Use it for your organization’s own internal business operations;
• Authorize up to the number of Seats included with your Edition; and
• Make a reasonable number of copies for backup and disaster recovery.

A free Community Edition, where offered, is licensed on the same terms except that it is provided without charge, with reduced features and a limited Seat count, and without any support or update commitment.

3. Subscription term, renewal, and expiry

Paid Editions are licensed on a subscription basis for an annual Term. During an active Term you are entitled to your Edition’s features, updates we release, and the support that Edition includes.

• Renewal. Licenses do not auto-charge unless you separately arrange a recurring payment. We may remind you before expiry; renew to continue receiving updates and support and to keep premium features enabled.
• Grace period. After a Term ends, a 30-day grace period applies during which the Software continues to operate normally.
• After the grace period. Premium/Edition-gated features may become disabled and the Software may revert to a reduced (Community-level) feature set. Your installation, your database, and your data remain yours and remain on your servers — expiry disables features, it does not delete your data or lock you out of your own system.

4. Restrictions

You will not, and will not permit others to:

• Sell, rent, lease, sublicense, distribute, or provide the Software to third parties, or use it to run a service bureau or hosted offering for others;
• Reverse-engineer, decompile, or disassemble the Software, except to the limited extent that law expressly permits despite this restriction;
• Circumvent, disable, or tamper with the License Key, edition gating, or any licensing or security mechanism, or use more Seats than your Edition allows;
• Remove or alter any copyright, trademark, or proprietary notices; or
• Use the Software in violation of applicable law.

5. Ownership

The Software is licensed, not sold. MicroPros and its licensors retain all right, title, and interest in and to the Software, including all intellectual property rights and all trademarks, including “SwanDesk” and “MicroPros”. You receive only the rights expressly granted in Section 2; no other rights are granted by implication.

6. Your data and your responsibilities

Because the Software is self-hosted, you control the server, database, and all data you process with it. You are responsible for:

• Provisioning, securing, and maintaining your server, operating system, database, and network;
• Your own backups and disaster recovery;
• The data you collect and process and your compliance with laws that apply to you (including privacy and data-protection laws); and
• Administering user accounts, access, and passwords within the Software.

MicroPros does not host, access, or process your operational data in the ordinary course. If you contact us for support and choose to share information, we will use it only to assist you.

7. Support and updates

The support and updates included depend on your Edition and are available while your Subscription Term is active. Support is provided primarily by email at [email protected]. We may release updates, fixes, and new versions at our discretion; you are entitled to those released during your active Term.

8. Third-party components

The Software includes third-party and open-source components that are provided under their own license terms. Nothing in this Agreement limits your rights, or grants you rights, under those separate licenses; where they conflict with this Agreement as to that component, the component’s own license governs it.

9. Disclaimer of warranties

The Software is provided “as is” and “as available,” without warranty of any kind. To the maximum extent permitted by law, MicroPros disclaims all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Software will be uninterrupted, error-free, or secure. You are responsible for determining that the Software is suitable for your intended use.

10. Limitation of liability

To the maximum extent permitted by law, MicroPros will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Software or this Agreement, even if advised of the possibility. MicroPros’ total aggregate liability arising out of or relating to the Software or this Agreement will not exceed the amount you actually paid to MicroPros for the Software in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

11. Term and termination

This Agreement applies for as long as you use the Software. We may terminate it if you materially breach it and do not cure the breach within 30 days of notice. On termination for breach, your license ends and you must stop using the Software and destroy your copies. Sections that by their nature should survive (including 4, 5, 9, 10, and 14) survive termination.

12. Compliance and export

You will comply with all applicable laws in your use of the Software, including any applicable export-control and sanctions laws, and you represent that you are not barred from receiving the Software under those laws.

13. Governing law and disputes

This Agreement is governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules, and the state and federal courts located in California will have exclusive jurisdiction over any dispute, which the parties consent to. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

14. General

This Agreement, together with our Terms of Use and Refund & Subscription Policy, is the entire agreement between you and MicroPros regarding the Software and supersedes prior discussions. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign this Agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. We may update this Agreement, and material changes will be posted here with a new “Last updated” date; your continued use after changes take effect constitutes acceptance.

15. Contact

MicroPros — [email protected]