Refund & Subscription Policy
Last updated: 12 July 2026
The short version: SwanDesk ITSM licenses are sold as annual subscriptions. We don’t auto-charge you — renew when you’re ready. Because license keys are delivered instantly, sales are generally final, but if the software doesn’t work for you we’ll make it right: request a refund within 30 days of purchase and we’ll refund your license fee, provided you stop using it.
This policy explains how subscriptions, renewals, and refunds work when you purchase a SwanDesk ITSM license from GNC Wholesale, LLC, doing business as MicroPros (“MicroPros”, “we”, “us”). It works together with our Software License Agreement and Terms of Use.
1. Subscriptions and billing
Paid Editions of SwanDesk ITSM are licensed on an annual subscription basis. Payment is collected at purchase through PayPal, and your license key is delivered by email shortly afterward. Prices are as shown on our Store page at the time of purchase, and you are responsible for any applicable taxes.
2. Renewals
Your subscription does not automatically charge your payment method unless you have separately set up a recurring payment. We may send you a reminder as your term approaches its end. To keep receiving updates and support and to keep premium features enabled, renew your subscription for another annual term.
3. If you don’t renew
After your term ends, a 30-day grace period applies during which the software keeps working normally. After the grace period, premium (edition-gated) features may become disabled and the software may revert to a reduced feature set. Your installation and your data always remain yours and stay on your own servers — not renewing disables premium features; it does not delete your data or lock you out of your system. You can restore full functionality at any time by renewing. (See the License Agreement, Section 3.)
4. Refunds
License keys are digital goods delivered immediately, so purchases are generally final and non-refundable. However, we want you to be satisfied:
- 30-day satisfaction window. If the software does not work for you or you are not satisfied, contact us within 30 days of your purchase and we will refund the license fee for that purchase.
- Condition. On a refund, your license is deactivated and you agree to stop using the paid Edition and remove the license key. You may continue to use any free Community Edition on its own terms.
- Renewals. Renewal payments are refundable on the same 30-day basis from the renewal date.
- Refunds are issued to your original PayPal payment method.
Requests made after the 30-day window are handled at our discretion; we’ll always try to be fair, especially if you’ve hit a problem we can’t resolve.
5. How to request a refund
Email [email protected] from the address associated with your purchase (or include your order/transaction ID and the Company / Site name you used at checkout) and tell us you’d like a refund. We’ll confirm and process it promptly.
6. Chargebacks
If something’s wrong, please contact us first — we can almost always resolve it faster than a payment dispute. Filing a chargeback without contacting us may result in your license being deactivated.
7. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the current version, and the policy in effect at the time of your purchase applies to that purchase.
8. Contact
MicroPros — [email protected]