The three editions
SwanDesk comes in three editions, so you only pay for what you need:
- Community — free, forever. The full help desk: email-to-ticket, the knowledge base, one rep seat, the built-in SQLite database, and custom branding.
- Professional — more rep seats, the option to run on MySQL/MariaDB, and the IT asset-management suite (assets, software, network discovery, contracts, budget, reports).
- Enterprise — everything, plus the Vault, the REST API, email-template customization, and automated encrypted backups.
For the current feature-by-feature grid and prices, see the pricing comparison.
Activating a license
- Buy an edition in the store — your key is emailed to you right away.
- Paste the key into Settings → License Key.
- Done. The features unlock immediately — no reinstall, no downtime.
Moving up an edition later is just a new key — you never reinstall, and your data is untouched.
Seats & subscription
Paid editions are an annual subscription, and each includes a set number of rep seats. Customers are always unlimited and free. If a subscription lapses, SwanDesk keeps working through a grace period and shows a reminder to renew — your data is never held hostage.